Terms & Conditions

Introduction

At Genairate Technologies Ltd ("we", "our", or "us"), we are committed to safeguarding your privacy and ensuring a secure, transparent, and user-friendly experience when you interact with our website or services.

Personal Data We Collect

The organisation may collect personal identification information when you:

• Visit or browse our website
• Complete a contact form or request a demo
• Subscribe to our updates or marketing communications
• Engage with our services or client onboarding process

This may include your name, email address, company name, job title, telephone number, and any other information you voluntarily provide.

Non-Personal Data

We may collect non-personal identification information such as browser type, IP address, device type, operating system, pages visited, and interactions with the site.

Payment and Transactional Data

If you engage with any paid service, payment details are processed securely through third-party payment providers. The company does not store full card details on its servers.

How We Use Your Data

The organisation uses collected data to:

• Deliver and improve our services
• Respond to enquiries and support requests
• Manage subscriptions and send relevant communications
• Comply with legal and regulatory obligations

We do not sell or rent your personal data to any third parties.

Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. All data handling complies with UK GDPR and relevant data protection laws.

Third-Party Services

We may share anonymised or aggregated data with partners such as analytics or hosting providers to help deliver our services. These parties maintain contractual confidentiality obligations.

Data Retention

We retain personal data only for as long as necessary for the purposes stated in this policy or as required by law.

Your Rights

As a data subject under UK GDPR, you have the right to:

• Access, correct, or delete your data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact hello@genairate.io.

Cookies

Our website uses cookies to enhance your experience and analyse site usage. You may control cookie preferences through browser settings, though disabling cookies may impact feature performance.

Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised "last updated" date.