Terms and condition

Introduction

At Genairate Technologies Ltd ("we", "our", or "us"), we are committed to safeguarding your privacy and ensuring a secure, transparent, and user-friendly experience when you interact with our website or  services.  This  Privacy  Policy  outlines  how  we  collect,  use,  and  protect  information  from  users("you", "your") who access or use our website and related platforms.

Personal Data We Collect

We  may  collect  personal  identification  information  in  various  ways,  including  (but  not  limited  to) when you:
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- Visit or browse our website
- Complete a contact form or request a demo
- Subscribe to our updates or marketing communications
- Engage with our services or client onboarding process
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This  may  include  your  name,  email  address,  company  name,  job  title,  telephone   number,  and  any other information you voluntarily provide.

Non-Personal Data

We  may  collect  non-personal  identification  information  such  as  browser  type,  IP  address,  device, type,  operating  system,  pages  visited,  and  interactions  with  the  Site.  This  helps  us  improve performance and user experience.

Payment and Transactional Data

If you engage with any paid service, payment details are processed securely through our third-party payment providers. We do not store full card details on our servers.

How We Use Your Data

We use the data collected to:
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- Deliver and improve our services
- Respond to enquiries and support requests
- Manage subscriptions and send relevant communications
- Comply with legal and regulatory obligations

We do not sell or rent your personal data to any third parties.

Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. All data is handled in compliance with the UK GDPR and relevant data protection laws.

Third-Party Services

We may share anonymised or aggregated data with partners such as analytics or hosting providers to help deliver our services. These parties are contractually obliged to maintain data confidentiality.

Data Retention

We retain personal data only for as long as necessary for the purposes stated in this policy or as required by law.

Your Rights

As a data subject under UK GDPR, you have the right to:
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- Access, correct, or delete your data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us at hello@genairate.io.

Cookies

Our  website  uses  cookies  to  enhance  your  experience  and  analyse  site  usage.  You  may  control cookie preferences through your browser settings. Disabling cookies may impact the performance of some features.

Changes to this privacy policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised" last updated" date.